FAQ
GENERAL ENQUIRIES
SMASH! stands for the Sydney Manga and Anime Show and is a Japanese pop culture convention that is devoted to artists, creators and fans alike. Our primary focus is to allow fans to meet and interact with other like-minded people, show off their own creativetalents, buy anime and manga related goods and celebrate their fandom in a social environment.
SMASH! returns to ICC Sydney Exhibition Centre for 2018!
We sadly had to say goodbye to the Sydney Convention and Exhibition Centre which was our home from 2011–2013 as it was closed for redevelopment. Prior to that SMASH! has been held at Town Hall and the UNSW Roundhouse. We moved to Rosehill Gardens between 2014 – 2017 due to SMASH!’s steady growth in popularity over the years. For 2018, we make our long-awaited comeback to ICC Sydney!
SMASH! will be accessible by bus, train, and ferry. For more information, please see Getting to ICC Sydney.
Unfortunately there is no free travel to and from the venue on public transport this year.
You are never too young or too old to enter SMASH! However, persons aged 12 or under are required to attend with a parent or guardian. Children aged 7 or under may enter free with a paying adult.
All guest signings are free. However, the number of signings performed by the guest is up to the guest’s discretion.
Tickets
Online ticket pre-sales are now open, click here to visit the ticket purchases page to find out more!
Dates for our upcoming pop up booths are still to be confirmed so please check back soon and follow us on social media to find out when!
We accept both cash and EFTPOS (includes debit, credit and PayPass), as well as Apple Pay and GPay. However, we unfortunately do not accept American Express or UnionPay.
Unfortunately we do not offer discounts on any of our tickets.
No worries! Please send us a message via the Contact Us page. Be sure to select “Ticketing Enquiry” as your type of enquiry so that your question reaches us!
ONLINE SALES
Monday, 19th March 7PM (AEST)
Saturday, 30th June 11:59PM (AEST)
You can purchase tickets online using your credit or debit VISA or Mastercard.
SMASH! is a not-for-profit organisation which is organised by a great team of volunteers, by the fans for the fans. The Handling fee allows us provided an online booking service so you can secure your ticket to the great things we have on offer at SMASH!
If there’s a problem with your order and we can’t reach you by email, we’ll attempt to contact you by phone or post. If you do forget your ticket or it doesn’t work on the day, we can check your ID and sort things out for you! Please ensure you use your full legal name and double check for spelling mistakes!
Yes - please enter your home residential address, so if you lose your ticket we can verify your purchase.
You only need to fill out your details on one order and then you can add tickets with your friends’ names and pay once. We’ll send you an email with all your tickets attached. Please check that you add the names of all the people you’re ordering tickets for. Unfortunately we are unable to offer group discounts on any of our tickets.
After we’ve processed your payment, you will receive an email containing all your tickets. Simply print out all pages and bring them with you to the convention.
Nope! Each person you order a ticket for will have their own personalised ticket. You could, for example, send your ticket PDF file to your friend, who can print their own ticket.
To avoid any delays or issues, we strongly recommend you print out your ticket.
Certainly! Go to the Lost Ticket Form and fill in your email so we can send you another copy. Remember to check your spam/junk mail folder, just in case!
Check your spam/junk mail folder, just in case the email with your tickets ended up there! If you can’t find it, please fill in the {Lost Ticket Form} so we can resend your tickets.
If that doesn’t work, please let us know by submitting a support request via the Contact Us page. Be sure to select “Ticketing Enquiry” as your type of enquiry so that your question reaches us!
You may choose to upgrade your SMASH! ticket before online sales close (still TBA). We cannot generate upgrades after this date so please be speedy.
Downgrades and exchanges are generally not allowed under our Ticketing Policy. Please consider your purchase carefully.
Sure thing! If you ordered the ticket, check your inbox for your ticket order email and click the link. You’ll be taken to your order page so you can change the names on your tickets. You can change the names on your ticket at no extra cost. Note: This will no longer be available after ticketing closes.
SMASH! does not generally offer refunds on ticket purchases. Please read our Ticketing Policy.
SMASH! ON THE DAY
SMASH! 2018 will be open at 9:00 AEST (UTC +10:00) on Saturday 14 and Sunday 15 July .
SMASH! 2018 will close at 18:00 AEST (UTC +10:00) on Saturday 14 and at 17:00 AEST (UTC +10:00) Sunday 15 July.
If you hold a current and valid Companion Card, your carer may accompany you on the day for free! On the day, show your ticket and Companion Card to our staff, we’ll give your carer a pass and you’ll be good to go! If you are purchasing an advanced ticket online - only purchase a ticket for yourself.
Yes, bringing a registered service animal is fine! You may be asked to produce a registration certificate for the animal so please ensure your bring your certification with you.
EVENTS
At this point of time, SMASH! is still planning lots and lots of fun events for the big day! Keep your eyes on this website because we’ll be announcing events as soon as they’re ready!
Most of our events are covered by the cost of your ticket! Any event which has additional costs on top of your SMASH! ticket purchase will be advertised as such.
VENDORS
Applications for will opening and closing at different times in the lead up to the convention. Please check out Join Us page for more details on individuall applications.
The selling of bootleg and illegal merchandise at the Convention is prohibited. We conduct thorough bootleg inspections before the event to make sure that no exhibitors sell these items and our attendees can be sure to purchase authentic products.
Cosplay Enquiries
Cosplay is the abbreviated form of ‘costume play’. It is the act of dressing up as your favourite character from an anime, manga or video game and showing the community your passion for the particular character or series.
Cosplay is not mandatory. Whether you’re dressed casually or in cosplay, all we ask you enjoy yourself at SMASH!
Public exposure of genitalia, buttocks or breasts (in the case of women) are not permitted. SMASH Inc reserves the right to deem a costume you are wearing unacceptable and request you make modifications as necessary. Please visit our Code of Conduct page for more information.
Weapons are not acceptable within the Convention. Please see our Props Policy for details on what is and isn’t allowed.
Please see our Props Policy for details on what is and isn’t allowed.
SMASH! Will not be providing a cloak room. The Prop Check-in Desk is for Cosplay Props ONLY. We will not be taking in suitcases, prams, bags or any other personal items on the day of the event.
VOLUNTEER Enquiries
Registration for 2018 on-the-day volunteers (SMASH! Crew) have now closed.
If you have applied but have not heard back, please send an Volunteer Enquiry via our Contact page(link).
If you have just missed out this year, we encourage you to check back early next year for 2019 applications!
At the time of your application, you must be 16 years or older to volunteer. The exception to this is for Maid Cafe, where you have to be 18 years or older at the time of your application to volunteer. If you are under the age of 18, you will need parental consent to participate at SMASH!.
All volunteers are provided with lunch and water on Saturday and Sunday of the SMASH! convention. We will try our best to cater to any dietary requirements but please remember to tell us in your application.
YES! We all need breaks during the day and we will try our best to cater to time specific breaks. However, with a large volume of volunteers to consider, options may be restricted.
You do not have to volunteer for both days and you are welcome to apply with your friend. We want you to enjoy the convention as much as you can, however please understand that there are many different tasks on the day and there is no guarantee that both you and your friend will be accepted together in the same section.
We accept volunteers based on their applications as long as you are currently living in Australia.
We welcome everyone! Your selection is based on how well you respond to the questions on the form, so please take your time filling it out.
Definitely! All volunteers have the option to cosplay so long as it does not interfere with your assigned role.
SMASH! is a non-profit organisation run by fans for fans! No volunteers receive monetary compensation. We are all volunteers, even the President and the Chairperson!
Every volunteer is allocated breaks and you are more than welcome to attend any scheduled events or signings during that time but there is no expectation that volunteers will be able to obtain a guest signing by volunteering at SMASH!.
At the time of your application, you must be 16 years or older to volunteer. The exception to this is for Maid Cafe, where you have to be 18 years or older at the time of your application to volunteer. If you are under the age of 18, you will need parental consent to participate at SMASH!. You must also be currently living in Australia.
You can apply to being a SMASH! volunteer without any experience. We are looking for fun and responsible people to join our ranks.
As a SMASH! volunteer, you will be entitled to free entry for both days, food and water, as well as being presented with a SMASH! Volunteer Certificate upon completion of your volunteer duties. We often invite volunteers to do more for the organisation and encourage them to apply to be permanent staff members so that they can contribute in more ways for next year’s convention!
We will provide you with all essential training. The training days are compulsory. If you can not attend the training days and do not provide us with an adequate reason, we will unfortunately have to discontinue your status as a SMASH! volunteer.
You can select your preferences to the department you wish to volunteer for. However, keep in mind that with so many volunteers, you may not be allocated to your first preference, in which case you’d be allocated to your second, or third. Your allocation is dependent on our volunteer requirements.
Feel free to contact via ourContact page. We are here to answer any and all questions you have about cats and of course volunteering.
Volunteers will be assigned to a department during the convention. Volunteer duties vary from department to department. Please visit our Volunteer page for further information regarding each department.
My question hasn’t been answered.
We’d be happy to help!
Get in touch via our Contact page and we’ll do our best to assist you.