What is SMASH!?

SMASH! stands for the Sydney Manga and Anime Show and is a Japanese pop culture convention that is devoted to artists, creators and fans alike. Our primary focus is to allow fans to meet and interact with other like-minded people, show off their own creativetalents, buy anime and manga related goods and celebrate their fandom in a social environment.

Where is SMASH! 2018?

SMASH! returns to ICC Sydney Exhibition Centre for 2018!

Why did you change venues for SMASH! 2014 - 2017?

We sadly had to say goodbye to the Sydney Convention and Exhibition Centre which was our home from 2011–2013 as it was closed for redevelopment. Prior to that SMASH! has been held at Town Hall and the UNSW Roundhouse. We moved to Rosehill Gardens between 2014 – 2017 due to SMASH!’s steady growth in popularity over the years. For 2018, we make our long-awaited comeback to ICC Sydney!

What public transport is available to/from the show?

SMASH! will be accessible by bus, train, and ferry. For more information, please see Getting to ICC Sydney.

Do we get free travel again this year?

Unfortunately there is no free travel to and from the venue on public transport this year.

Am I too young or too old to enter SMASH!?

You are never too young or too old to enter SMASH! However, persons aged 12 or under are required to attend with a parent or guardian. Children aged 7 or under may enter free with a paying adult.

How do I get a guest signing?

All guest signings are free. However, the number of signings performed by the guest is up to the guest’s discretion.


How can I buy tickets to SMASH!? What types of tickets do you have and how much are they?

Online ticket pre-sales are now open, click here to visit the ticket purchases page to find out more!

Dates for our upcoming pop up booths are still to be confirmed so please check back soon and follow us on social media to find out when!

What payment methods are accepted on the day?

We accept both cash and EFTPOS (includes debit, credit and PayPass), as well as Apple Pay and GPay. However, we unfortunately do not accept American Express or UnionPay.

Do you do any special discounts for bulk purchases of tickets?

Unfortunately we do not offer discounts on any of our tickets.

I have a convention ticket-related question that isn’t on here!

No worries! Please send us a message via the Contact Us page. Be sure to select “Ticketing Enquiry” as your type of enquiry so that your question reaches us!


When do online ticket sales open?

Monday, 19th March 7PM (AEST)

When do online ticket sales close?

Saturday, 30th June 11:59PM (AEST)

What payment methods do you accept online?

You can purchase tickets online using your credit or debit VISA or Mastercard.

Why do you charge a ticket handling fee?

SMASH! is a not-for-profit organisation which is organised by a great team of volunteers, by the fans for the fans. The Handling fee allows us provided an online booking service so you can secure your ticket to the great things we have on offer at SMASH!

Why do you need all my details?

If there’s a problem with your order and we can’t reach you by email, we’ll attempt to contact you by phone or post. If you do forget your ticket or it doesn’t work on the day, we can check your ID and sort things out for you! Please ensure you use your full legal name and double check for spelling mistakes!

I’m from overseas, do I use my home address?

Yes - please enter your home residential address, so if you lose your ticket we can verify your purchase.

I want to buy lots of tickets. Do I have to fill out the form lots of times?

You only need to fill out your details on one order and then you can add tickets with your friends’ names and pay once. We’ll send you an email with all your tickets attached. Please check that you add the names of all the people you’re ordering tickets for. Unfortunately we are unable to offer group discounts on any of our tickets.

How will I get my tickets?

After we’ve processed your payment, you will receive an email containing all your tickets. Simply print out all pages and bring them with you to the convention.

If I buy tickets for other people, does everyone need to arrive at the convention at the same time as well?

Nope! Each person you order a ticket for will have their own personalised ticket. You could, for example, send your ticket PDF file to your friend, who can print their own ticket.

Can I scan my ticket barcode on my smartphone?

To avoid any delays or issues, we strongly recommend you print out your ticket.

I lost my ticket email! Can you please send me another?

Certainly! Go to the Lost Ticket Form and fill in your email so we can send you another copy. Remember to check your spam/junk mail folder, just in case!

I’ve bought my tickets online but I haven’t received them.

Check your spam/junk mail folder, just in case the email with your tickets ended up there! If you can’t find it, please fill in the {Lost Ticket Form} so we can resend your tickets.

If that doesn’t work, please let us know by submitting a support request via the Contact Us page. Be sure to select “Ticketing Enquiry” as your type of enquiry so that your question reaches us!

Can I upgrade my pre-purchased ticket?

You may choose to upgrade your SMASH! ticket before online sales close (still TBA). We cannot generate upgrades after this date so please be speedy.

Downgrades and exchanges are generally not allowed under our Ticketing Policy. Please consider your purchase carefully.

One of my friends can’t make it. Can I give the ticket to another friend?/I can’t make it. Can I let someone else use my ticket?

Sure thing! If you ordered the ticket, check your inbox for your ticket order email and click the link. You’ll be taken to your order page so you can change the names on your tickets. You can change the names on your ticket at no extra cost. Note: This will no longer be available after ticketing closes.

What is your policy on refunds?

SMASH! does not generally offer refunds on ticket purchases. Please read our Ticketing Policy.


When does SMASH! 2018 open?

SMASH! 2018 will be open at 9:00 AEST (UTC +10:00) on Saturday 14 and Sunday 15 July .

When does SMASH! 2018 close?

SMASH! 2018 will close at 18:00 AEST (UTC +10:00) on Saturday 14 and at 17:00 AEST (UTC +10:00) Sunday 15 July.

Can I bring a carer with me? Do you accept Companion Cards?

If you hold a current and valid Companion Card, your carer may accompany you on the day for free! On the day, show your ticket and Companion Card to our staff, we’ll give your carer a pass and you’ll be good to go! If you are purchasing an advanced ticket online - only purchase a ticket for yourself.

Can I bring an assistance animal?

Yes, bringing a registered service animal is fine! You may be asked to produce a registration certificate for the animal so please ensure your bring your certification with you.


Will certain events be occurring?

At this point of time, SMASH! is still planning lots and lots of fun events for the big day! Keep your eyes on this website because we’ll be announcing events as soon as they’re ready!

Are the events free?

Most of our events are covered by the cost of your ticket! Any event which has additional costs on top of your SMASH! ticket purchase will be advertised as such.


I want to join the Artist Market, be an Exhibitor or have a Community Club table. Where do I apply?

Applications for will opening and closing at different times in the lead up to the convention. Please check out Join Us page for more details on individuall applications.

Do the exhibitors at SMASH! sell fake figurines, toys, DVDs, CDs, etc.?

The selling of bootleg and illegal merchandise at the Convention is prohibited. We conduct thorough bootleg inspections before the event to make sure that no exhibitors sell these items and our attendees can be sure to purchase authentic products.

Cosplay Enquiries

What is cosplay?

Cosplay is the abbreviated form of ‘costume play’. It is the act of dressing up as your favourite character from an anime, manga or video game and showing the community your passion for the particular character or series.

Do I have to come in cosplay?

Cosplay is not mandatory. Whether you’re dressed casually or in cosplay, all we ask you enjoy yourself at SMASH!

Are there any cosplay restrictions?

Public exposure of genitalia, buttocks or breasts (in the case of women) are not permitted. SMASH Inc reserves the right to deem a costume you are wearing unacceptable and request you make modifications as necessary. Please visit our Code of Conduct page for more information.

Can I bring weapons as props?

Weapons are not acceptable within the Convention. Please see our Props Policy for details on what is and isn’t allowed.

Can I bring X/Y/Z?

Please see our Props Policy for details on what is and isn’t allowed.

Will there be a cloak room or anywhere I can drop my luggage?

SMASH! Will not be providing a cloak room. The Prop Check-in Desk is for Cosplay Props ONLY. We will not be taking in suitcases, prams, bags or any other personal items on the day of the event.


How will I know I have been accepted into volunteering for SMASH!?

Registration for 2018 on-the-day volunteers (SMASH! Crew) have now closed.

If you have applied but have not heard back, please send an Volunteer Enquiry via our Contact page(link).

If you have just missed out this year, we encourage you to check back early next year for 2019 applications!

What is the minimum age to volunteer at SMASH!?

At the time of your application, you must be 16 years or older to volunteer. The exception to this is for Maid Cafe, where you have to be 18 years or older at the time of your application to volunteer. If you are under the age of 18, you will need parental consent to participate at SMASH!.

Is food and drink provided?

All volunteers are provided with lunch and water on Saturday and Sunday of the SMASH! convention. We will try our best to cater to any dietary requirements but please remember to tell us in your application.

Do we get breaks? I want my break at a specific time, is this possible?

YES! We all need breaks during the day and we will try our best to cater to time specific breaks. However, with a large volume of volunteers to consider, options may be restricted.

Do I have to volunteer both days? Can I volunteer with my friend?

You do not have to volunteer for both days and you are welcome to apply with your friend. We want you to enjoy the convention as much as you can, however please understand that there are many different tasks on the day and there is no guarantee that both you and your friend will be accepted together in the same section.

I live interstate. Can I still volunteer?

We accept volunteers based on their applications as long as you are currently living in Australia.

I can’t speak English too well. Can I still volunteer?

We welcome everyone! Your selection is based on how well you respond to the questions on the form, so please take your time filling it out.

Can I volunteer and cosplay at the same time?

Definitely! All volunteers have the option to cosplay so long as it does not interfere with your assigned role.

Do I get paid during the event?

SMASH! is a non-profit organisation run by fans for fans! No volunteers receive monetary compensation. We are all volunteers, even the President and the Chairperson!

Can I get a guest signing done on the day?

Every volunteer is allocated breaks and you are more than welcome to attend any scheduled events or signings during that time but there is no expectation that volunteers will be able to obtain a guest signing by volunteering at SMASH!.

Are there any requirements to become a SMASH! volunteer?

At the time of your application, you must be 16 years or older to volunteer. The exception to this is for Maid Cafe, where you have to be 18 years or older at the time of your application to volunteer. If you are under the age of 18, you will need parental consent to participate at SMASH!. You must also be currently living in Australia.

I've never had any work or volunteer experience. Can I still apply?

You can apply to being a SMASH! volunteer without any experience. We are looking for fun and responsible people to join our ranks.

Are there any benefits for becoming a SMASH! volunteer?

As a SMASH! volunteer, you will be entitled to free entry for both days, food and water, as well as being presented with a SMASH! Volunteer Certificate upon completion of your volunteer duties. We often invite volunteers to do more for the organisation and encourage them to apply to be permanent staff members so that they can contribute in more ways for next year’s convention!

So Training Day is compulsory – if I do not attend the compulsory training, what happens then?

We will provide you with all essential training. The training days are compulsory. If you can not attend the training days and do not provide us with an adequate reason, we will unfortunately have to discontinue your status as a SMASH! volunteer.

Can I choose which department I wish to volunteer in?

You can select your preferences to the department you wish to volunteer for. However, keep in mind that with so many volunteers, you may not be allocated to your first preference, in which case you’d be allocated to your second, or third. Your allocation is dependent on our volunteer requirements.

I want to clarify a personal problem. Who do I contact?

Feel free to contact via ourContact page. We are here to answer any and all questions you have about cats and of course volunteering.

What jobs am I expected to do on the day?

Volunteers will be assigned to a department during the convention. Volunteer duties vary from department to department. Please visit our Volunteer page for further information regarding each department.

My question hasn’t been answered.

We’d be happy to help!

Get in touch via our Contact page and we’ll do our best to assist you.